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Refunds and Exchanges
Unfortunately, House of Pearl does not accept any refunds or exchanges on body jewelry for sanitary reasons.
What if I receive the wrong item?
In the unlikely event that you receive the incorrect item, please email us within 48 hours of delivery with photographs of your items. Please do not open these from their packaging as opened items cannot be returned.
What if my jewelry is defective?
We offer a limited 6 month warranty on all House of Pearl jewelry. This applies to any defects in material and workmanship. This warranty does not include loss or normal wear & tear. In the unlikely event you receive a defective item, please fill out the Warranty Form below.
Once your warranty request has been received, you will be provided with step by step information on the process for repair or replacement.
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